Problem between stripe and woocommerce

• 

  thilifeadm · Member · Mar 5, 2024 at 1:31 pm

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  Hello
  Some customers have made purchases on the site, but no transfer has been made to the bank account and I can’t find the purchases.
  Could you help me?
  I have contacted STRIPE, which is sending me back to Woocommerce with the following message:
  ‘According to the information I have, the payments you can’t find are linked to your Stripe account linked to Woo Payments. This Stripe account is an express account and it is therefore possible that the payment information does not appear on the Stripe dashboard.

  If you have any issues with this account I would very sincerely invite you to contact Woocommerce for the best possible assistance on this matter.’
  Here are the payment IDs:

  https://www.thilife.fr/wp-admin/admin.php?page=wc-admin&path=/payments/transactions/details&id=pi_3OTLpCCAOJYOwxJd12YFyjT1

  https://www.thilife.fr/wp-admin/admin.php?page=wc-admin&path=/payments/transactions/details&id=pi_3O3mlHCAOJYOwxJd026TzqPa

  Thank you for your feedback

  Translated with DeepL.com (free version)

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-oikake · Staff · Mar 7, 2024 at 8:22 am

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  Hi,
  
  I’ve checked it, and the site thilife.fr is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here:

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  6 min read

  WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

  Your site is hosted with O2switch. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!