Problem contacting a person

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  connieperrinf7c7d143e6 · Member · Mar 13, 2019 at 2:12 pm

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  How do I talk to a real person about a charge on my credit card?

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  scifiknux · Member · Mar 13, 2019 at 2:22 pm

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  Hi connieperrinf7c7d143e6,

  I’ve tagged this thread with “modlook” per the volunteer guidelines so a staff member will take a look into the issue.

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  fstat · Staff · Mar 13, 2019 at 4:31 pm

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  Hi there,

  Please visit the following link to verify your charge and contact our Billing team directly:

  Why was I charged?

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  connieperrinf7c7d143e6 · Member · Mar 13, 2019 at 4:41 pm

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  How do I contact the Billing team directly?

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  staartmees · Member · Mar 13, 2019 at 4:48 pm

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  There is a link on https://wpchrg.wordpress.com/

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  supernovia · Staff · Mar 13, 2019 at 7:08 pm

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  @connieperrinf7c7d143e6 I just wanted to note as well, we aren’t able to see a charge associated with this account.

  If you’re having trouble with the form at wpchrg.com though, let us know and we’ll reach out via email. We don’t want you to send a card number, but you could send the transaction ID privately and we could look it up that way.

  Or, again, the form on wpchrg.com is more secure and will let you do the same thing. Let us know if you need more help.