Problem Editing Links

alpineanomalous · Member · Jul 31, 2017 at 11:22 am
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when setting up my latest post, it was impossible to continue after editing a link (url). I had over 10 links and after each change, the program instead of returning me to the place where the link was located, sent me to the TOP of the document. Very frustrating!

The blog I need help with is: (visible only to logged in users)
staff-frank · Staff · Jul 31, 2017 at 11:24 am
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Hi,

Could you provide the link to the post and the specific links that you are having problems with?

Thanks.
staff-brock · Staff · Jul 31, 2017 at 11:26 am
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Hi alpineanomalous,

Is this the post you’re referring to? All the links seem to open correctly for me.

Can you walk me through how you’re configuring the links and if the issue is occurring when the post is published, or just in Preview mode?

In addition, it may be worth reviewing the process for including links in a post here:

https://en.support.wordpress.com/links/

Looking forward to seeing if we can help you out here!
alpineanomalous · Member · Jul 31, 2017 at 11:45 am
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gentlemen,

I edited all the links already and posted the blog yesterday (title: post-mortem) so there’s nothing wrong with the operation of editing links, it’s just the <return> to the original document that’s off: you’re sent to the top of the page (and have to manually find where you left off; and this over and over again depending on the number of links to edit!).

step by step : I paste in the url. I highlight the url and press the ‘edit link’ button. There, I validate the link and click on the option “open link in new window”. When I save, instead of showing me the validated link on my document, I’m returned to home (top) where I have to start again. ;(
staff-brock · Staff · Jul 31, 2017 at 12:05 pm
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Thanks for this detailed account of what’s happening! It’s definitely strange behavior. To clarify, when you click Save and it returns you to the top, the link you edited is not updated, right?

What happens when you try to update the links using the HTML text editor? You can switch from the visual editor to the HTML editor and insert a link in the following way:

‘YOUR TEXT HERE‘

Fingers crossed you can save your links this way!
staff-brock · Staff · Jul 31, 2017 at 12:06 pm
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Oh, the forum formatted my HTML! Apologies. Try this:

<a href="https://www.YOUR LINK HERE" target="_blank">YOUR TEXT HERE</a>
alpineanomalous · Member · Jul 31, 2017 at 12:31 pm
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the links ARE updated. The problem is with the program not the user. Try it yourself?!
staff-brock · Staff · Jul 31, 2017 at 12:40 pm
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I will try to recreate the issue using your theme (Harmonic).
staff-brock · Staff · Jul 31, 2017 at 12:41 pm
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I’ve tagged this thread as Harmonic as well for theme-specific support
akumarjain · Staff · Jul 31, 2017 at 12:46 pm
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@alpineanomalous, are you facing a problem similar to the one being discussed here? → https://en.forums.wordpress.com/topic/wordpresscom-editor?replies=4#post-2995656
staff-brock · Staff · Jul 31, 2017 at 12:54 pm
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I haven’t been able to recreate the issue, unfortunately! Here are a few things I recommend that you try:

It may be an issue with your browser, and you can follow the troubleshooting tips outlined here to update your browser, clear your cache and cookies, and check your JavaScript and third-party cookies are enabled.

If the problem still occurs, let us know what device and browser you are using, and add the ‘modlook’ tag to your thread to get help from a WordPress Happiness Engineer.

I’m sorry I wasn’t able to help you out here, but I will be following along to see how the issue is resolved!
alpineanomalous · Member · Jul 31, 2017 at 1:19 pm
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This problem only occurred with the latest release of WordPress. I’ve been editing links for over a year and using the same browser (Firefox).
staff-brock · Staff · Jul 31, 2017 at 1:44 pm
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Ok, thanks for following up. I’ve tagged this thread for the attention of a Happiness Engineer.

Fingers crossed we can solve this for you!
staff-zinnia · Staff · Jul 31, 2017 at 2:32 pm
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alpineanomalous –

Please confirm your site address. I don’t see it linked here in the thread. Thank you :)
alpineanomalous · Member · Jul 31, 2017 at 3:06 pm
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The blog I need help with is alpineanomalous.wordpress.com.

the latest post : post-mortem
staff-zinnia · Staff · Aug 1, 2017 at 11:34 am
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Please take a look at supportdetails.com and let me know which version of Firefox this is happening in. Which version of Windows are you running? I will try to replicate the issue with these details on my side.

donalirl shared some information for troubleshooting your browser as well. Did you have any luck with those steps?
alpineanomalous · Member · Aug 1, 2017 at 2:02 pm
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The browser version of Firefox is 54.0
Windows operating system : 7

I’ll make a test run with Chrome and see if the same thing happens. Will let you know.
alpineanomalous · Member · Aug 1, 2017 at 2:12 pm
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Just tested using the Chrome browser and the problem is the same.

It’s the program that has a bug. The minute I highlight the link, the background automatically shows the top of page. Even if I cancel the insert/edit link, I’m sent to the top of the page. Something is wrong.
staff-zinnia · Staff · Aug 3, 2017 at 1:29 pm
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Good morning –

I have replicated the issue on your post. I am going to do a bit more testing.

For now, you can work from the classic, wp-admin editor and this behavior should not happen.

To get to this editor you’ll use https://alpineanomalous.wordpress.com/wp-admin/ Then, on the left, click on Posts.
staff-zinnia · Staff · Aug 3, 2017 at 1:40 pm
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This issue has been reported to our developers. For now, my best advice is to work from the wp-admin dashboard to avoid this behavior.

Follow along in Github via https://github.com/Automattic/wp-calypso/issues/16741

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