Problem: galleries

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  kresimirag · Member · Dec 13, 2016 at 1:44 pm

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  Hello Friends ,

  galleries on the front pages of the portal https://likumzg.wordpress.com/
  and https://hdlu-zagreb.hr/ will not open, you can not view images in galleries and this lasts from yesterday, and before it was all normal – do you know what’s the problem? They open only in posts, when you opetthe posts, but not when shown on front page. I use Mozzila Firefox.

  The blog I need help with is: (visible only to logged in users)

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  musicdoc1 · Member · Dec 14, 2016 at 3:47 am

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  Hi,

  My tests confirmed that, with Firefox 50.0.2, the carousel view of gallery images do not remain open when accessed via the blog page, but do open normally on the single posts. Clicking on a gallery image on the blog page opens the carousel view for a fraction of a second before it closes again. On Google Chrome, however, carousel views are working normally.

  I’ve called for staff attention to the topic. You may subscribe to this topic in the sidebar. Please wait for staff to respond.

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  musicdoc1 · Member · Dec 14, 2016 at 3:54 am

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  I had identical results on each site, https://likumzg.wordpress.com/
  and https://hdlu-zagreb.hr/.

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  kresimirag · Member · Dec 14, 2016 at 8:19 am

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  musicdoc1,
  thanks for your reply. :)

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  kresimirag · Member · Dec 14, 2016 at 9:31 am

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  These galleries are very important to us! We are a non-profit art organization that promotes non-profit artists and culture, and visitors to our site prefer to view these images in the galleries on front blog page. We would love if you find a way to solve this problem. I used this version of Mozilla before and it had worked fine. The problem appeared a few days ago.

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  kokkieh · Staff · Dec 14, 2016 at 12:42 pm

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  Hi there,

  I’ve also confirmed this issue on several sites, so it’s definitely a bug. I’ve reported it to our developers so they can look into this. I’ll let you know as soon as I hear back from them.

  In the meantime, you might want to put a line of text above the gallery in new posts to let visitors know they need to click on the post title to view the full gallery, just until we’re able to get this fixed.

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  kresimirag · Member · Dec 14, 2016 at 1:07 pm

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  Thank you very much, kokkieh ! :)

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  kokkieh · Staff · Dec 14, 2016 at 1:36 pm

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  My pleasure. I hope it doesn’t take too long to get fixed :)

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  kresimirag · Member · Dec 23, 2016 at 2:24 pm

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  Our problem with galleries on the front page the blog is still not resolved, the gallery does not open, but if it is possible for someone to look at it.

  https://likumzg.wordpress.com/
  https://hdlu-zagreb.hr/

  Merry Christmas and Happy New Year ! :)

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  kokkieh · Staff · Dec 23, 2016 at 3:56 pm

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  Hi there,

  We are still working on this issue, yes. It’s a bit more complicated than it appeared at first, as it affects both Jetpack and WordPress.com sites, and we haven’t been able to pin down exactly what’s causing it yet.

  At this point all I can do is ask you to please be patient, but we haven’t forgotten about this :)