Problem getting in touch with customer support

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  mindfullyatomic288db0095c · Member · Jan 19, 2026 at 1:33 pm

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  Our student magazine’s website has been down for some time and displays the error message: “Error establishing a database connection.” As a result, none of our staff members are able to log in or access the site. We are paying for a premium subscription and need to speak with a human customer support representative rather than an automated AI service. However, it is difficult to find a direct way to contact a real person for support. What steps should we take to resolve this issue? This is the URL:https://www.pressjudicata.se

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  staartmees · Member · Jan 19, 2026 at 3:26 pm

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  We can’t help a sthat site isn’t running on the wordpress.com platform. You must contact your hosting support which seems to be DigitalOcean – https://wordpress.com/site-profiler/https://www.pressjudicata.se