problem importing site

• 

  drewyellowthunderca · Member · Jan 5, 2023 at 7:42 am

  • Copy link
  • Add topic to favorites

  I tried to do an import using these instruction: https://wordpress.com/support/import/import-an-entire-wordpress-site/

  the process stopped with an error, but gave me the option of trying again. I am ready to try again, but when I restart the process, at the first screen, there’s a message ‘This site is already hosted on WordPress.com’ and doesn’t allow me to continue.

  can you help me move things forward?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aleone89 · Staff · Jan 5, 2023 at 11:41 am

  • Copy link

  Hello there,

  It looks like yellowthunder.ca is pointing toward WordPress.com via custom A-Records.

  To transfer the site, you would need to repoint these A-Records back to the original host.

  Do you still have access to the site with the other host?

  Also to note, this site is on the business plan – it’s possible to get help in real time via https://wordpress.com/help/contact