Problem in purchasing domain

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  snowingfoxz · Member · Jul 10, 2018 at 6:38 am

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  I cant make my payment and it shown “you are attempting to purchase new products with renewals. Please purchase them separately.” The total cost shown $96 at first but now it is $76.

  btw I’m purchasing the premium package.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Jul 10, 2018 at 8:41 am

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  Hi snowingfoxz,

  I just wanted to let you know we are looking into this and I’ll reply to you here when I know more :)

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  snowingfoxz · Member · Jul 10, 2018 at 1:27 pm

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  thank you the problem is solved.

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  gemmacevans · Member · Jul 10, 2018 at 1:33 pm

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  Hi again,

  There was a glitch when you first tried to upgrade, which mean’t the domain wasn’t registered and the order wasn’t added to your account. I see you have since upgraded to the Premium plan and you should now be able to purchase a domain with the credit included in your plan (at no extra cost):

  https://wordpress.com/domains/add/

  Come back to me if you have any trouble.