problem logging in

• 

  warden2014 · Member · Jul 3, 2019 at 9:47 am

  • Copy link
  • Add topic to favorites

  I get the following message when trying to log in:

  Warning: require_once(/var/sites/s/stpetersbourne.com/public_html/wp-content/plugins/contact-form-7/admin/admin.php): failed to open stream: No such file or directory in /var/sites/s/stpetersbourne.com/public_html/wp-content/plugins/contact-form-7/settings.php on line 23

  Fatal error: require_once(): Failed opening required ‘/var/sites/s/stpetersbourne.com/public_html/wp-content/plugins/contact-form-7/admin/admin.php’ (include_path=’.:/usr/local/php-7.2.11-flock/lib/php’) in /var/sites/s/stpetersbourne.com/public_html/wp-content/plugins/contact-form-7/settings.php on line 23

  Please help – i was last trying to update plug-ins…

• 

  garysixtyeight · Member · Jul 3, 2019 at 1:11 pm

  • Copy link

  Hi there,

  Is the site hosted here at WordPress.com or is it WordPress site hosted with a different company?

  If it’s hosted with a different company, please try using FTP or the file manager in the control panel of your hosting account to delete the contact-form-7 folder from /wp-content/plugins/

  Deleting the plugin that’s causing the error should allow you to regain access to the site.

  If you’re unsure how to do this, please try contacting your hosting company or Contact Form 7 support for further advice.