Problem mapping domain

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  flowcarbfood · Member · Aug 15, 2017 at 7:37 pm

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  Hi!

  I’m building a website for my mom, but I accidentally mapped the domain that I bought for her to my own account and bought the premium package. Because I immediately found out my mistake, I cancelled the purchase and deleted the website. Now I want to buy the package on her own account and map the domain there, but I’m getting the notification that it’s not possible because ‘the domain was recently in use by someone else and cannot be mapped.’ Is there a way the domain can be released so we can use it on her account? Thanks in advance!

  Regards,
  Floortje

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  flowcarbfood · Member · Aug 16, 2017 at 8:15 am

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  Oh btw, the domain name is: dieetadviesoirschot.nl

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  supernovia · Staff · Aug 16, 2017 at 2:36 pm

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  Thanks @flowcarbfood. As staff I can do that for you if I have clear permission from both accounts.

  Can you complete these steps?

  – Specify the account you want this domain to be on

  Then:

  – Log out

  – Log in as that user

  – Make sure you’ve purchased a plan as that user (without picking the domain)

  – update us here again with permission to map the domain to that account

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  flowcarbfood · Member · Aug 17, 2017 at 7:33 am

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  Thanks for your reply @supernovia!

  The account I want this domain to be on, is dieetadviescaron.
  Because we started working on the website yesterday, we now choose the domain ‘dieetadviescaron.com’. If it’s possible, I would still like to add the .nl domain (dieetadviesoirschot.nl), so we can use both domains.

  Thanks in advance!

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  dieetadviescaron · Member · Aug 17, 2017 at 7:39 am

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  Also giving permission with this account to map dieetadviescaron.nl :)

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  dieetadviescaron · Member · Aug 17, 2017 at 7:40 am

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  Sorry!! Dieetadviesoirschot.nl .

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  supernovia · Staff · Aug 17, 2017 at 2:08 pm

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  OK. Since you’re using the domain credit already, I’ve added mapping and set it up so you can pay for it here:
  https://wordpress.com/me/purchases/dieetadviescaron.com/8678356

  You’ll also want to be sure to point your .nl domain to our name servers:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  Let us know if you need more help!