Problem to accès to my business plan

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  elnoorarabicschool · Member · Mar 4, 2026 at 11:17 am

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  Hello,

  Yesterday I purchased the WordPress Business plan and the payment has already been deducted from my bank account. However, I have not received any confirmation and I am currently unable to access my website properly. It seems that I have two different accounts with two different email addresses, and the system keeps switching between them or logging me out when I try to manage my site. Because of this, I cannot edit or access my website.

  Could you please check this issue and help me restore proper access to my Business plan and website?

  The blog I need help with is: (visible only to logged in users)

• 

  simranvijwani · Staff · Mar 5, 2026 at 1:22 pm

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  Hi there!

  I’m sorry to hear that!

  To help regain access to the correct account (and the Business plan), we first need to confirm account ownership. Please fill out our Account Recovery form here:
  https://wordpress.com/wp-login.php?action=recovery

  When you submit it, please include the site URL you’re trying to access and the transaction ID from your bank/card statement for the Business plan purchase. Once we have that, our team can review and help you regain access to your account.