Problem to report: import still stuck after five days

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  cpplan · Member · Feb 12, 2015 at 7:42 pm

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  I initiated an import on Feb. 7, but it process is still stuck, with this message:

  We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.

  I first posted about this several days ago, but have not received any replies. Can someone help me with this problem?

  The blog I need help with is: (visible only to logged in users)

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  cpplan · Member · Feb 12, 2015 at 7:42 pm

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  EDIT: The blog I need help with is tbarchives.wordpress.com.

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  timethief · Member · Feb 12, 2015 at 7:43 pm

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  Sometimes the importer gets stuck. I tagged this thread for Staff to reset it for you. Please subscribe to it so you are notified when they respond.

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  cpplan · Member · Feb 12, 2015 at 7:45 pm

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  Thank you!

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  gracejiyoung · Member · Feb 13, 2015 at 1:36 am

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  Hi there,

  Can you tell me which import you tried? I can reset it for you.

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  cpplan · Member · Feb 13, 2015 at 10:17 am

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  It was an import from WordPress to tbarchives.wordpress.com on Feb. 7. It was an XML file.

  Is there other information you need?

  Thank you!

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  gracejiyoung · Member · Feb 13, 2015 at 8:05 pm

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  It looks like it has been reset. You should be able to try again.

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  cpplan · Member · Feb 14, 2015 at 4:57 pm

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  Thank you very much! I will try now.