Problem trying to transfer my upgrades

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  uniqueartchic · Member · Jan 26, 2014 at 12:37 pm

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  Im attempting to transfer the premium upgrade from Unique Vintage Chic to Unique So Chic. This is the message I get on screen:

  “The product transfer could not be completed because a subscription or transaction record could not be found. Please contact support and quote this message to resolve the issue.”

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Jan 28, 2014 at 11:31 am

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  Hi Amanda,

  After looking into your account, I found that the WordPress.com Premium upgrade was already under the account with the username: uniquesochic. The WordPress.com Premium upgrade was added to the site: uniquevintagechic.wordpress.com. Would you like this upgrade moved to the site: uniquesochic.wordpress.com instead?

  Please reply to confirm!

  Cheers!

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  uniqueartchic · Member · Jan 28, 2014 at 1:13 pm

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  Hi yes I would lbasically like to swap my upgrades. the premium upgrade on unique so chic & the custom fonts upgrade swapped to unique vintage chic please.

  Thanks

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  gracejiyoung · Member · Jan 28, 2014 at 1:21 pm

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  Hi Amanda,

  Thank you for the confirmation! I have swapped the upgrades as requested!

  Feel free to reach out if you have any questions!

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  uniqueartchic · Member · Jan 28, 2014 at 6:18 pm

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  Thankyou very much.

  Ive just installed a new theme (Gallery) on my Unique So Chic site and have some issues with it. It seems very buggy, and doesn’t show as responsive on an iPad – although does on the iPhone. Would you be able to help me with some CSS to fix my issues?

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  gracejiyoung · Member · Jan 28, 2014 at 6:32 pm

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  Hi Amanda,

  Gallery is a Premium Theme, so you would be able to get direct support from the Theme authors here:

  http://premium-themes.forums.wordpress.com/forum/gallery

  They would be better able to answer your questions.

  You can also find more information here if this helps:

  http://theme.wordpress.com/themes/gallery/support/

  Hope this helps!

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  uniqueartchic · Member · Jan 28, 2014 at 6:42 pm

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  I did pose my initial questions to the Gallery support forum, but so far i haven’t had any response at all – not even an acknowledgement email.

  Im pretty desperate to sort out the issues im having. (its been a few days)
  can you advise me on the best course of action? most of what im wanting is CSS help, would the CSS forum be best?

  Many thanks

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  gracejiyoung · Member · Jan 28, 2014 at 6:49 pm

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  Hi Amanda,

  I see. I’m sorry to hear that! Yes- most of our CSS support is done in our community forums by both staff and volunteers:

  https://en.forums.wordpress.com/forum/css-customization

  When you create a CSS-related help request, please make sure to select or link to the WordPress.com blog you’re working on and include a clear description of the change you’re trying to make. It helps a lot.

  To learn more about how CSS editing works at WordPress.com, see this help page:

  http://en.support.wordpress.com/custom-design/editing-css/

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  uniqueartchic · Member · Jan 28, 2014 at 7:51 pm

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  Thank you Grace, ill post to the Css forum.

  Thanks again for all your help :)

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  gracejiyoung · Member · Jan 28, 2014 at 8:14 pm

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  You’re very welcome!