problem uploading photopgraphs again!
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I am unable to upload media into the media library or even to insert media already in the library. I had this problem a few weeks ago and Timethief helped me fix it but I have changed nothing on my computer and the problem is back. Whenever I go to upload new media or try to select the library to insert a photograph, I get a message to say that the internet has stopped working. I am using Internet explorer and Windows 7.
The blog I need help with is: (visible only to logged in users)
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If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
Please work through these steps below and then report your specifics back to us.
If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
6. If you are not successful let us know:
(a) How you are connecting to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) And what any error reports you receive state. -
I have gone though the above list in detail but still no joy. I have been able to add more posts but as soon as I try to add media or upload new media from the dashboard I get a message to say that Internet Explorer has stopped working, after 2 attempts at finding a solution the site crashes and I’m thrown out. When working on my blog last night, I found that I was able to add a ‘media blog’ from the quick blog link which made me think that I could maybe use the text version and edit it but that didn’t work either
I am using Windows 7 on a desktop and IE 9 and connecting via a wireless network.
Very frustrating!
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I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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May I suggest the you download Firefox and try using it?
http://browsehappy.com
It’s reliable and I have none of the issues the IE users have. On this PC I’m running an old version of Windows XP and using Firefox. I sail along with zero trouble. -
Hi annebryson,
You might try updating your IE version to IE 10 to see if that helps:
http://windows.microsoft.com/en-us/internet-explorer/ie-10-worldwide-languagesAlternately, it would be helpful to know if you experience the same issues with a different browser such as Firefox or Chrome.
Barring all of that, I’d like to see the errors you get when you try to upload images. Could you take a screenshot or two of the errors you’re seeing and upload them to an image sharing service or Dropbox so that I can see them?
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Thank you Jackie, I have upgraded to IE 10 and that seems to have sorted the problem. I uploaded one image ok, then next time I logged on was presented with a Microsoft screen suggesting that I allow Microsoft download lists of compatible sites, which I said yes to. Next time I logged onto WordPress I was unable to upload images again so I went into tools and unchecked that box again and now I seem to be fine. If I do have any more issues I will try Firefox of Chrome as suggested. In the meantime, many thanks.
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Hi annebryson,
I’m so sorry for the inconveniences you’ve experienced with this, but I’m glad it’s finally working for you.
Have a very nice weekend!
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