Problem with account

  • Unknown's avatar
    jvastrology · Member ·

    Hello, I am having some trouble with my account. I have created an account under one user name and then my hosting platform also created an account using the same email under another user name. Problem is that they are both using the same email and now I can no longer get access to my website to edit which is under the user name my hosting platform set up. All I can say is… Heeeeelp!
    Many Thanks,
    James

  • Unknown's avatar
    dave2swords · Member ·

    Hi James
    You need to sort this out with your hosting company. If you had problems with a blog here at WordPress.com, we could be of assistance. From what you are telling us, your website is not here.

    “But it’s WordPress, right?” not necessarily!
    It is easy to be confused by this. The WordPress software is written and maintained by the WordPress.org community, and is the blogging software that is used by over 25% of the web! Because of their commitment to Open Source code, ease of use, and popularity, WordPress software is installed by many hosting providers for use by their subscribers.
    Automattic owns the hosting service known to us as WordPress.com.
    BUT the software that you are using on your self hosted blog has no real connection with WordPress.com, beyond the name. They don’t talk to each other (even though they are on good terms).
    https://en.support.wordpress.com/com-vs-org/ explains many of the differences

    Good luck
    dave

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