Problem with Authcode provided by wordpress

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  infolivcom · Member · Dec 23, 2019 at 9:05 pm

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  Hi,

  I’m doing an outgoing transfer of a .com registered in wordpress toward ovh.
  The problem is that the AuthCode provided by wordpress is not working at the step where current registrar is requested to validate the transfer (I receive an email with « Error while requesting transfer, the authInfo code ‘*******’ is not valid »).

  Who should I contact to resolve the pb ?
  Thanks in advance

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Dec 24, 2019 at 12:08 am

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  We can help with this, but we’ll need to receive the request from the user who owns the domain, which is not the one you’re logged in as now.

  Please make sure that you’re logged in as that user, and visit https://wordpress.com/help/contact

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  infolivcom · Member · Dec 24, 2019 at 8:31 am

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  Thanks for your reply.

  I’m the administrator of the new website of this domain.

  I just let the owner know about your message, she will reply to this post as soon as possible.

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  laurencebernard · Member · Dec 24, 2019 at 12:03 pm

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  Hi,
  I’m Laurence Bernard and I’m the administrator of baugy.18 website on WordPress and I would like to know what I can do to resolve this problem.
  Thanks for your answer and Merry Christmas

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  staff-mckluskey · Staff · Dec 26, 2019 at 9:54 am

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  Hi @laurencebernard, I’ve just sent you an email since it’s not a good idea to disclose the auth code on a public forum and we’d need to know which one you’re pasting.
  Let’s stay in touch there :)