Problem with basket

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  mewtokyo · Member · Sep 2, 2020 at 9:44 pm

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  Our web page is having some troubles with people ordering things we don’t have in stock. Apparently if someone puts an item into their basket and leave it there to order later it will allow them to order something we don’t have. We usually end up with items in minus and having to write mails to explain the mistake for our customers. Is there any way of fixing this problem?

  Best Regards
  Laura

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  deancroyal · Staff · Sep 7, 2020 at 7:56 pm

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  Hi there – Could you pass us the URL to your site?

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  mewtokyo · Member · Sep 12, 2020 at 7:31 am

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  Neo Tokyo – Japan for you!

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  kokkieh · Staff · Sep 12, 2020 at 7:48 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  Please contact support for the WooCommerce plugin you’re using directly for help with this. If you’re using the free version of WooCommerce you can post in their community forum, here:

  https://wordpress.org/support/plugin/woocommerce/

  Or if you’re using any premium add-on downloaded from WooCommerce.com you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/