Problem with Bloom

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  guillermotomasmaicas · Member · Jan 22, 2021 at 11:22 pm

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  Hi! I have an issue with Bloom transferring correctly subscribers info into Active Campaign. I checked with Active Campaign and they say that the problem comes from Bloom. The Bloom form doesn’t transfer the field name if a contact is already subscribed. This means that if a subscriber optins in a second form I cannot see the update in Active Campaign

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  justjennifer · Member · Jan 23, 2021 at 6:21 am

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  Hi there, what’s the address of the site you need help with? Once we know that we can point you in the right direction for support.

  Keep in mind that this support forum assists users with free websites hosted on the WPcom platform. WPcom (where we are ) and WP are separate entities with different documentation and support forums. More information about the differences can be found here: https://wordpress.com/support/com-vs-org/

  In case you need help with a site using the open source WP software, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page. *In the case of a specific plugin, the plugin author’s support forum would be the best place to start.

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  supernovia · Staff · Jan 23, 2021 at 8:10 am

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  Just noting I don’t see any sites associated with this account, so if you do have a site hosted here on our servers, can you log into the account associated with it, then reach out here?
  https://wordpress.com/help/contact

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  guillermotomasmaicas · Member · Jan 23, 2021 at 5:20 pm

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  This is the site:

  Home

  Thanks in advance for your help

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  supernovia · Staff · Jan 23, 2021 at 7:59 pm

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  OK. This is hosted by SiteGround.

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  supernovia · Staff · Jan 23, 2021 at 8:03 pm

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  Sorry, I accidentally submitted that before I finished. This site is hosted at SiteGround rather than our services, so you have a few options for support:

  Since this involves Bloom and Active Campaign, I’d honestly recommend working between the two of them. But you can also try posting at https://wordpress.org/support/forums/, or searching those forums to see if others have run into that issue.

  As @justjennifer mentioned, these forums are for the sites hosted here on our servers, though, so we’re not really involved at all with this issue. Hoping you can get this resolved! https://wordpress.com/support/com-vs-org/