Problem with checkout while mapping Domain Name

• 

  sleazymartinez · Member · Jun 30, 2016 at 4:38 pm

  • Copy link
  • Add topic to favorites

  I was mapping a domain name via the Domain Name Management page – I’ve checked out with PayPal and my account has been charged, but the connection was interrupted and the record of my purchase isn’t on my WordPress account. Can I get a refund and start all over again? Or can my domain name be attached to my WordPress account?

  The blog I need help with is: (visible only to logged in users)

• 

  melanieharari · Member · Jun 30, 2016 at 7:58 pm

  • Copy link

  Hi there! It looks like an error occurred on our end, and your purchase wasn’t registered. We’ve refunded you for the payment you made, and you should receive notification of that shortly. I’ve also added credits to your account, so you can try the Domain Mapping purchase again (on us!).

  If I can help further, please let me know.

• 

  sleazymartinez · Member · Jul 1, 2016 at 11:01 am

  • Copy link

  Hi there. Thanks for much for your quick reply. I’ve been refunded the payment now, thank you. And the credits are much appreciated! My domain mapping purchase has gone through. Thanks again for such great service.