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Forums / Problem with comments without login

Problem with comments without login

  • Unknown's avatar
    esthersanchezcarrillo · Member · Aug 24, 2017 at 8:03 pm
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    Hi! I always recieved comments in my blog without any problem, but a customer informed me that my blog is asking for login to be able to comment.

    In the backoffice, the following options are disabled:

    – Other comment settings Comment author must fill out name and email
    – Users must be registered and logged in to comment

    Is mandatory to be logged in to publish a comment? Do I have any issue in my wordpress?

    Thank you very much.
    Esther

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    taniametalli · Member · Aug 25, 2017 at 7:58 am
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    Hi there,

    I’ve just checked your site, and I can see that it is possible to add a comment on your posts when not logged in into WordPress.com.

    You can try yourself by trying to add a comment from a different browser, where you’re not logged in into your account.

    Do you have more information on where/when they were asked to be logged in? On which page exactly? Does this happens to just one person, or more visitors had the same issue?

  • Unknown's avatar
    esthersanchezcarrillo · Member · Aug 25, 2017 at 9:28 am
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    Hello, thanks for the answer!

    My friend send me this screenshot showing the screen asking for log in just after writing a comment in any post:

    http://imgur.com/a/eyGAq

    This pops up using private navigation in chrome.

  • Unknown's avatar
    staff-imahappyengineer · Staff · Aug 25, 2017 at 11:28 am
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    Hello Esther,

    Who’s email address is this – (email visible only to moderators and staff)?

    It would be helpful if the error message your friend is getting was translated to English. :)

    I tried to translate it, it seems your friend is the one having problem. His browser is detecting an account for that email address, and so he’s being asked to login.

    I tried to post a test comment with a different browser, and your website allows me to do that without logging in – I didn’t enter name nor email address, just my comment.

    You can ask your friend to try logging in – seems this is his Gravatar, or try using a different browser.

    Regards,
    Rose

  • The topic ‘Problem with comments without login’ is closed to new replies.

Tags

  • login sign up comments permission

About this topic

  • In: Support
  • 3 participants
  • 3 replies
  • Last activity 9 years
  • Latest reply from esthersanchezcarrillo

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