Problem with domain mapping renewal
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I received a notice saying I can renew my domain mapping for $17, or upgrade to Premium for $116. I want to renew for $17 but when I clicked on the link, it only offers the upgrade option. How do I do the $17 renewal?
The blog I need help with is: (visible only to logged in users)
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I have the same or similar problem. I want to renew my mapping proactively and possibly add an automatic renewal, but upgrade is the only thing present after choosing manage payment methods.
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@katherinetroy
Stop posting here and/or into any other threads except this one https://en.forums.wordpress.com/topic/domain-renewal-434?replies=3 -
@jstuartsmith2015
I tagged this thread with modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it. -
Hello jstuartsmith2015!
I checked your account and didn’t find a domain on it. You need to log in with the user account that bought the domain. It’s on the other admin user registered on your site.
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I asked the other admin to check, and he confirmed that he sees the same issue – no option to renew at existing rate ($17), only an option to upgrade ($129). I don’t want the upgrade, just the renewal – how can we do this???
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jstuartsmith2015, I tested with the other admin account and I was able to see the renew option. He needs to go at:
https://wordpress.com/purchases
Select the domain mapping upgrade, it will show a red warning with the option “Renew Now”. That will take him to the check out with the C$17.00 value.
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