Problem with Domain Mapping Upgrade work
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Hi Guys,
Okay – here’s the summary of what I’m trying to do. My blog currently hosted on wordpress.com is http://technoblogcast.wordpress.com – I recently registered the techspot.tv domain through my ISP (123-reg.co.uk) with the intention of using the WordPress Domain Mapping feature so that my WordPress blog, whilst not hosted with my ISP, is addressible via http://techspot.tv – so far so good?
My problem statement is here: yesterday I purchased the Domain Mapping upgrade through my WordPress Dashboard, but I’m struggling to make it work. I made the recommended updates to the DNS records with my ISP (eg NS1.WORDPRESS.COM. etc – full details below), and WordPress appeared to recognise these to the extent that now techspot.tv shows up in my list of domains from which I can choose my primary domain. Again, this all looks good.
However, I’m unable to reach anything when I visit http://techspot.tv – both Chrome and IE report that they can’t display the page. Visiting my http://technoblogcast.wordpress.com still works just fine (i.e. I haven’t redirected it to the techspot.tv domain yet). Performing an
NSLOOKUP TECHSPOT.TVon my desktop reports what I think should be there:Non-authoritative answer:
Name: NS1.WORDPRESS.COM
Address: 72.233.69.14
Aliases: techspot.tvDoes anyone have any suggestions as to where to look next? I’ve looked at the support available on the wordpress support site, but nothing has leapt out. I’m unsure if I’m being impatient and should be waiting any longer for various bits of DNS to propagate. Email sent to my domain is still getting through via my ISP’s mail servers.
For completeness, here’s how I configured the DNS with my ISP.
@ CNAME NS1.WORDPRESS.COM.
WWW CNAME NS1.WORDPRESS.COM.
WWW CNAME NS2.WORDPRESS.COM.
WWW CNAME NS3.WORDPRESS.COM.MX0.123-REG.CO.UK.
MX1.123-REG.CO.UK.The entry I’m not clear on here is the ‘@’ one.
I think that’s all the information I have – let me know if you have any thoughts on where to look next, or if there’s anything else I can provide, I’ve tried everything I know for now.
Many thanks,
David Mc
London, UKThe blog I need help with is: (visible only to logged in users)
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I’m unable to resolve the techspot.tv URL in Firefox either. Just to triple-check, you HAVE connected the domain to your blog via the Dashboard as well? It’s a risk, but set it to Primary and give it a few hours; if you’re nervous, wait till the weekend, when things quiet down.
Otherwise, you may require some staff insight: http://support.wordpress.com/contact
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Thanks for your thoughts raincoaster – to respond to your request for a triple-check, on the Dashboard > Upgrades > Domain there are two entries in the table, one being the http://technoblogcast.wordpress.com which is checked as the Primary, and then http://techspot.tv – below it says, “The primary domain for your blog is technoblogcast.wordpress.com. The other URLs above will redirect to that domain.” – given this, I would expect it to be working.
Thanks,
/David Mc
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You’d expect, but mine didn’t settle down until I’d made that change. Try contacting staff then; afraid we’ve reached the limits of my knowledge.
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Thanks for your thoughts, I’ll head on over to the contact page now – in an interesting twist though, I’ve just tried the domain again, and I get a different response in both Chrome, IE and also (just to be sure) Safari/iPhone – a blank page. No content, no HTML header or anything revealed when I ‘view source’. Might it be that something is cranking into place (slowly but surely…).
Cheers,
/David Mc
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Okay, so I wrote to WordPress support – here’s what they had to say:
[blockquote]
Hi DavidThose settings are not correct – you cannot use CNAME and point then to our nameservers You need to completely change the domain nameservers and point them to us
That means that instead of using NS2.123-REG.CO.UK and NS.123-REG.CO.UK as your nameservers, you’ll need to use NS1.WORDPRESS.COM, NS2.WORDPRESS.COM, and NS3.WORDPRESS.COM
Then, you can use our own DNS management to configure your MX records or any other required dns settings.
[/blockquote]So I’m at a little of a loss – I thought I’d configured everything as the WordPress site told me, and to my understanding I think I have repointed my domain to the WordPress DNS servers (NSLOOKUP seems to send me there).
Any further ideas? I might try running this one past my ISP (123-reg) to see if they’ve any views on this – I’m sure I can’t be their only customer using WordPress in this way.
Many thanks,
/David Mc
London, UK -
@mccleld
We are Volunteers who send bloggers to Staff when we cannot answer their questions or provide the technical assistance they need with their blogs. You have contacted Staff. They have provided the instructions you need. I suggest that you follow those instructions and if you have any difficulties that you continue to discuss them with the same Staff member who is already attending to the support ticket you filed. -
Okay – sorry, just trying to provide an update and get a sanity check rather than leave the thread hanging!
If it’s okay with you, I’ll continue to update the thread in case it may be of use to anybody else having the same problem in future.
/DMc
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Rightio, for the benefit of any future 123-reg users (and to highlight my own shortcomings!), here’s what I’ve done to make this work.
I had been choosing the ‘manage DNS’ entry in my ISP’s control panel, rather than the ‘Change Nameserver’ option – once I’d selected the correct option, I was able simply to input the name of the WordPress nameservers NS1.WORDPRESS.COM, NS2.WORDPRESS.COM, NS3.WORDPRESS.COM (whereas previously I’d been inputting these into the DNS management which, whilst fooling WordPress into thinking it was configured, didn’t actually work). After clicking to confirm, it took only about 5 minutes for http://techspot.tv to start working once again.
Now, I just need to figure out getting the mailservers to work once again, but I’ve a fair idea how this works – I’ll report back once I’m done.
Thanks,
/David Mc
London, UK -
I’m having exactly the same problem. I’m pretty sure everything is configured correctly though – using the ‘Change Nameserver’ option I’ve entered the WordPress nameservers, which are appearing in a whois for my domain. I’ve paid WordPress and assigned my primary domain using the dashboard.
I think that the web forwarding configuration is messing it up though – what do you have this set to in 123-reg?
Many thanks,
Joe -
We can’t help you without the URL you’re trying to apply to http://joevernon.wordpress.com/
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Oh – sorry – I’m trying to map:
geomedicine.org
to:
geomedicine.wordpress.com
Thanks,
Joe -
It works. You just have to be patient; it can be up to 72 hours before everything settles down and works every time.
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Ah! Yep – it does. Thanks very much for your prompt help – amazing.
I just tried from http://anonymouse.org/ and it worked. I wonder if there’s some kind of DNS caching going on with my university. Now I just have to make sure I didn’t change anything in the meantime…
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Hi @joevernon – what are you doing with your mail addressed to your domain? I’m having one or two problems configuring the redirection of mine back to 123-reg mail servers, and am just wondering if it’s just simpler to use WordPress’s integration with Google Apps/Mail instead. I’ve currently an open query with WordPress Support on what I should be entering into my Custom DNS settings page in WordPress.
/DMc
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Right, final one from me as I think http://techspot.tv is all up and running now – here are the Custom DNS entries I put into WordPress to get my mail redircted back to my ISP 123-reg mail servers:
MX 10 mx0.123-reg.co.uk.
MX 20 mx1.123-reg.co.uk.
TXT v=spf1 include:mx0.123-reg.co.uk ~allNot sure if the last line is necessary, but it all seems to be working!
Thanks for your help team.
/David Mc
London, UK
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