Problem with email reset password

• 

  citycrunchweb · Member · Sep 4, 2018 at 10:01 am

  • Copy link
  • Add topic to favorites

  Hello,

  I try to connect to wordpress.com, but it seems that my password is not right. I filled the form to recieve a reset link but I’ve never got the email (even in my spams).

  What can i do ?

  Thanks for your help !

• 

  staff-zara · Staff · Sep 5, 2018 at 1:10 am

  • Copy link

  Hi there,

  Please share the site address or username that you tried to log in to. I’ve also added a modlook tag for Staff assistance to check on your account.

• 

  brookedot · Member · Sep 5, 2018 at 3:53 am

  • Copy link

  Hi there,

  You are currently logged in as citycrunchweb if this is the account you’d like to change your password for it can be done by going to https://wordpress.com/me/security

  If it’s another account let us know and we can make sure the emails are being sent. We also have outlined our full account recovery process at:

  Recover Your Account