Problem with featured image

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  thaianatrevisan · Member · Jun 30, 2020 at 7:00 pm

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  Please, I’d like to receive help to solve the problem of the featured image of my post. It’s ok when it’s in the post but, when it goes to the home page, it changes the format it gets too big and loses resolution. I find it strange because I uploaded it in the post in the recommended format of featured image (1200×675).

  The blog I need help with is: (visible only to logged in users)

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  jmil59 · Member · Jun 30, 2020 at 9:15 pm

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  I have the same problem … seeking assistance to fix it.

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  staff-mckluskey · Staff · Jul 1, 2020 at 9:01 am

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  Hi there!

  I noticed that on your homepage, you’re using the Blog Posts Block, with the media set to square. Because of that, the original image is cropped to 400x400px and becomes pixelated.
  Try to set the media to full size instead:

  

  Also, remember that with your plan you can access support directly via https://wordpress.com/help/contact. That way you can get help faster.

  
  @jmil59, if the above does not help in your case, please reach out directly via https://wordpress.com/help/contact as well.

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  thaianatrevisan · Member · Jul 1, 2020 at 4:51 pm

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  staff-mckluskey you are wonderful!! It worked! Tks a lot :)