***Problem with Free Domain name

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  ronplante718 · Member · Oct 19, 2014 at 3:58 am

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  I’m new to this. I upgraded immediately to Premium, thinking I would get the free domain name, yet every time I try to register, it indicates that I will be charged an additional $18. What am I doing wrong?

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · Oct 19, 2014 at 8:25 am

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  Custom Domain is part of the Premium bundle.

  What happens if you go ahead and register. I am thinking it doesn’t really charge because you already purchased the Premium bundle.

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  ronplante718 · Member · Oct 20, 2014 at 12:31 am

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  I considered that. If that is the case, this application is anything but userfriendly. “Trust Us, it will work” Not sure I have that level of trust in a new (to me) application. I guess I’m only risking $18.

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  staff-happychia · Staff · Oct 20, 2014 at 8:13 am

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  Let me assure you that WordPress.com staff are a friendly bunch and are happy to refund should you double pay.

  Since you have a paid upgrade on your account, you can contact the staff at http://en.support.wordpress.com/contact/ with your concern. They will be more than happy to help you :-)

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  alexjgustafson · Member · Oct 20, 2014 at 3:36 pm

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  Hi ronplante718,

  I saw your question in the Staff Answer forum and responded there. :)

  https://en.forums.wordpress.com/topic/free-domain-name-with-premium-upgrade?replies=2#post-2096238

  Best,

  -Alex G.

  Happiness Engineer | WordPress.com

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  maddoxzb · Member · Oct 20, 2014 at 6:49 pm

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  I had a similar question last week. I have a couple of free blogs I just started that I want to upgrade to Premium and have a custom domain name. I wasn’t sure if I should set up the domain name first, or upgrade to Premium first. In other words, the order I should do things in wasn’t quite clear to me. It seems like you’re recommending upgrading to Premium first, then setting up the custom domain name, right? Thanks.

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  timethief · Member · Oct 20, 2014 at 7:26 pm

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  See here https://en.forums.wordpress.com/topic/premium-upgrade-domain-name-upgrade?replies=4#post-2096609

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  alexjgustafson · Member · Oct 21, 2014 at 12:31 am

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  @maddoxzb,

  Yes, I’d recommend upgrading to the Premium plan first then registering the domain name. I think you’ll find it easier to manage both that way. :)

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  ronplante718 · Member · Oct 27, 2014 at 5:54 pm

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  OK, Alex, If you will scroll to the top, you will see that I started this thread by saying that I already upgraded to premium. I was assurred here that I would not be charged the extra amount, as all would be straightened out by WordPress. So I took a leap of faith and signed up for my “Free” Domain name. I just recieved a receipt (Receipt ID: 7328378 ) from WordPress.com thanking me for my payment of $26.00. What gives?

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  alexjgustafson · Member · Oct 27, 2014 at 6:10 pm

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  Hi Ron,

  The $26 was charged because you registered the domain name with a different WordPress blog than the one which has the Premium plan.

  You registered theplanteconnection.com under the blog theplanteconnection.wordpress.com, while Premium was under the blog theplanteconnectiondotcom.wordpress.com

  I’m happy to refund the $26 and correctly associate the domain with the same blog as your Premium plan — which WordPress blog would you prefer to have both upgrades associated?

  Best,

  -Alex G.