Problem with Guided Transfer

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  insanemooncake · Member · Oct 22, 2015 at 5:33 pm

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  Hello, I bought a guided transfer yesterday and I’ve been having problems with inputting my hosting account info.
  I was told by the error message to message [redacted] but I haven’t gotten any response since then and I really want to get this over with so I want to refund the guided transfer, but I don’t know how to do that.

  Can someone help me with the problem of refunding the guided transfer?

  The blog I need help with is: (visible only to logged in users)

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  insanemooncake · Member · Oct 22, 2015 at 5:48 pm

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  I would also be okay with getting some help with the guided transfer.
  Some details on the matter:
  I bought the guided transfer, and I have purchased hosting at BlueHost, so I clicked the corresponding options. However, when I put in my hosting account info, I received the error.

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  supernovia · Staff · Oct 23, 2015 at 7:54 pm

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  Hi, I can see the Guided Transfer is actually already complete. Can you respond to that email thread you’ve had with them and send the team any questions you have? The Guided Transfer team has a dedicated staff that can get back with you much more quickly than we can here in the forums.

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  insanemooncake · Member · Oct 23, 2015 at 8:03 pm

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  Yeah, it’s good now, they helped me out!

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  supernovia · Staff · Oct 23, 2015 at 8:44 pm

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  Perfect. I’ll close this out. :)

  To anyone else having trouble with Guided Transfers, just look for that “Guided Transfer Purchased” email and respond there — the guides will be happy to help you. Cheers!