Problem with header image

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  lincsinstitches · Member · Oct 15, 2014 at 9:18 pm

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  Can anyone help please. I recently changed my theme to Hemingway Rewritten but every time I click to change the header image my ipad crashes.

  The blog I need help with is: (visible only to logged in users)

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  hallluke · Member · Oct 15, 2014 at 10:05 pm

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  Hi there! Are you trying to update the image using CSS or are you using the normal method from the WordPress admin area?

  Also, have you been able to try it out on any other devices (i.e. is it just using the iPad that is giving you issues)?

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  lincsinstitches · Member · Oct 16, 2014 at 7:17 am

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  Hi. Thanks for your reply. Yes, using the admin area which takes me to the “customise theme” screen. Each time I click “new image” the ipad goes blank and returns to its home screen. Don’t currently have a PC but can try on friends this evening.

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  hallluke · Member · Oct 16, 2014 at 9:26 am

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  Please do, it sounds like something specific to the iPad. If you test it out then respond here with the technical details (which OS and browsers it did/didn’t work on and your iPad model number etc.) then we can flag this for a member of staff to look into. Hopefully you’ll be able to get it working on a different machine, which is progress of a sort!

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  lincsinstitches · Member · Oct 19, 2014 at 7:37 pm

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  Hi. Thank you for your support. I managed to change my header image easily using a friends PC which was operating on Windows 7. The iPad which kept crashing each is an iPad Air version 7.

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  timethief · Member · Oct 19, 2014 at 7:45 pm

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  Here’s the link for the iOs forum for the WordPress app so you can post there and make our WordPress developers aware of your iPad issue. http://ios.forums.wordpress.org/forum/how-to-and-troubleshooting

  If you don’t have a username account at WordPress.org, click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to to those forums.