Problem with Instagram ‘Latest Instagram Posts’ Module

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  plantsonwalls · Member · Mar 26, 2022 at 4:59 pm

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  Love this feature! However there’s an issue. The grid of photos only shows when signed in. View the same page in an incognito window and the images are stacked. Let me know if you can fix this. Sure would be great to use. You can view the issue here: https://www.plantsonwalls.com/ig-posts/

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  plantsonwalls · Member · Mar 26, 2022 at 5:04 pm

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  When I view the ‘Latest Instagram Posts’ while signed into my account, it shows the photo grid properly. However when viewed from my friends computer (or incognito not signed in) It shows the images stacked. Does anyone know why this is happening or have a fix for this? I made a page showing the problem here: https://www.plantsonwalls.com/ig-posts/

  WP.com: Yes
  Correct account: Yes

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  supernovia · Staff · Mar 27, 2022 at 2:29 am

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  Hey there, these are actually the sites for WordPress.com, and we can’t test much with the site that isn’t hosted here with us.

  Do you want to add the same block here, though, so we can take a look?

  IG Posts

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  plantsonwalls · Member · Mar 29, 2022 at 7:46 pm

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  Hello. The block works just fine here. https://plantsonwalls.wordpress.com/ig-posts/

  How can I figure out how to fix this in our hosted site?

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  supernovia · Staff · Mar 29, 2022 at 8:29 pm

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  Got it. If it’s working here but not there, we won’t really be able to fix anything from our end.

  I would imagine you have a different configuration from the sites on our services. If you’re using a plugin for that, please reach out to their support. It might just be a setting, for example.

  Otherwise, I’d recommend these tips for finding help:
  https://wordpress.com/support/help-support-options/#word-press-org-support

  Good luck!