Problem with login

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  czrbrz · Member · Feb 1, 2020 at 4:09 pm

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  When I’ll try to edit my blog then I can’t log in.
  Error appears and says ‘incorrect password’ and when I’m trying to recover password then appears another error.

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  czrbrz · Member · Feb 1, 2020 at 4:56 pm

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  I forgot add I’m trying this on phone. On PC I do t have this problem

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  staff-mckluskey · Staff · Feb 2, 2020 at 11:26 am

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  Hi there!

  What’s the address of the site you’re trying to access? Are you doing this from the browser or our mobile app? What’s the second error you see, after you reset the password?

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  eksplorajder · Member · Feb 2, 2020 at 11:40 am

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  Exploride-urbex.wpstacja.pl

  I can log in successfuly to my account on browser or mobile app, but when I try customize my site, then I need to log in second time, and then I can’t.

  Second error is “ERROR: The email could not be sent. Your site may not be correctly configured to send emails. Get support for resetting your password.”

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  staff-mckluskey · Staff · Feb 2, 2020 at 4:35 pm

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  Ah, I’m afraid that, your site is not hosted with WordPress.com so we won’t be able to help you. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.