Problem with login to my wordpress.org website

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  sivan227 · Member · Apr 4, 2020 at 4:11 pm

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  Hi there,

  I own the wordpress website: http://www.sivanberko.com
  I created it years ago and I’m trying to login in to it now, but it seems that the username and email address I used back then is incorrect. Can you please help me recover it?
  I will provide any information needed.

  Kind regards,
  Sivan

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  staff-mckluskey · Staff · Apr 5, 2020 at 10:30 am

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  Hi Sivan,

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.