Problem with MX in Custom DNS record

• 

  ugomatic · Member · Feb 5, 2013 at 5:35 pm

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  Hi,
  I’m trying to set up email for my blog. I’ve bought a domain first, then had it mapped by WordPress.com with no problem, now I want to use a different provider for email.
  I have followed your instructions here: http://en.support.wordpress.com/domains/add-email/add-other-email/ – but I am stuck.

  The provider gave me the following information:
  “You will need to add two MX records as follows:

  1) Subdomain: BLANK
  Mailserver: mail.[domainname.com]
  priority: 10

  —————

  2) Subdomain: *
  Mailserver: mail.[domainname.com]
  Priority: 10
  —————

  3) You will also need to make sure that there is an A record with the
  subdomain “mail” pointing to the IP xx.xxx.xx.xx”

  I had no problem with #1 and #3: I added the following to my custom dns:
  A mail xx.xxx.xx.xx
  MX 10 mail.therestartproject.org.

  But I don’t know how to translate #2 into a suitable record, in particular this “Subdomain *”

  I can send webmail with my new address, but I can’t receive.
  Please help me – the provider said they can’t help me, but you probably can?

  Thanks,
  Ugo

  —-

  Also, I’ve checked with the provider, and they don’t have any CNAME record to go with it.

  The blog I need help with is: (visible only to logged in users)

• 

  catrymer · Member · Feb 7, 2013 at 6:07 pm

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  Hi there,

  From the WordPress.com setup perspective, number 1 and 2 are the same. The custom DNS entries you put in should have worked for your email based on the information from your domain provider.

  I see that you have now reconfigured a different email setup. Is this working for you now or do you still need our help to get this set up?

  Best!