PROBLEM WITH MY SITE
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I can’t open wordpress, I have this problem.
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
I understand that you’re experiencing difficulties with your current WordPress site. However, it seems that your website is not hosted here, on our managed hosting at WordPress.com, but on a different hosting provider using the open-source version of the software. This unfortunately limits how much we can assist, as we’re only able to directly investigate issues on sites that we host.
For your information, our managed hosting offers a variety of features aimed to ease your WordPress journey. It includes management of technical aspects like WordPress updates, backups, and scalability among other things. You can learn more by checking this page:
https://wordpress.com/hosting/Given your current situation, we’d like to offer you the opportunity to move your site to our hosting. There is an easy-to-use migration plugin available, which makes the process quite straightforward.
Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a seAdditionally, you can also find assistance on the community support forums for the open-source version of WordPress, which is the version your host uses for your site. There are many knowledgeable people in these communities who might be able to help with your specific issue. You can visit these forums here:
https://wordpress.org/support/forum/how-to-and-troubleshooting/I hope this information is useful for you and assists you in making the best decision for your website.
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