problem with new domain and new website

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  monaloveart · Member · Nov 30, 2020 at 11:26 am

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  I paid for new domain and start prepare new website but cant connect both together.
  Not sure how to do it.
  I paid for domain monalovetravel.com but page where Im doing is showing
  monalovetravel628471527.wordpress.com
  and any my Premium options

  [redacted]

  Could you please hyelp me ? Thank you

• 

  fstat · Staff · Nov 30, 2020 at 1:14 pm

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  Hi there,

  You’re logged in to another WordPress.com account that’s not associated with your Premium pan purchase. You need to log in to that other account of yours to be able to manage your site.

  If you’re not able to log in to that account let us know and we’ll help you recover access to it.

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  monikapolgrabia · Member · Nov 30, 2020 at 1:48 pm

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  Hi there.

  By mistake I paid for Premium under (email visible only to moderators and staff) but already prepared nice website under (email visible only to moderators and staff). if is possible could you please help me move premium and new domian monalovetravel.com under (email visible only to moderators and staff)? Please

  Regards
  Monika

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  fstat · Staff · Nov 30, 2020 at 3:47 pm

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  To transfer both the domain and the plan to the @monaloveart account you need to log in to the account that owns those upgrades.

  The account you just replied to us (@monikapolgrabia) is not the owner of those upgrades.

  When you log in to the correct account, follow these instructions to transfer the domain:

  https://en.support.wordpress.com/move-domain/transfer-a-domain-to-another-wordpress-com-account/

  Then reply here and we’ll transfer the upgrade for you.