Problem with one of my site https://albertobranchetti.com/

• 

  albertobranchetti150118 · Member · Apr 12, 2018 at 1:13 pm

  • Copy link
  • Add topic to favorites

  Hi dear staff, i’v problem with one of my domain AlbertoBranchetti.com ,domain seems to be to renew but i can’t manage with my account… how i can renew it ?
  Regards

  Alberto

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Apr 12, 2018 at 1:41 pm

  • Copy link

  Hi Alberto –

  Thanks for getting in touch.

  To work on this site you’ll need to sign in to the albertobranchetti user account.

• 

  albertobranchetti150118 · Member · Apr 12, 2018 at 7:04 pm

  • Copy link

  Hi liz, thanks to reply me back, i don’t know my email associated to my domain, you can resend Invoice for me ? or can tell me wich email i’v used for this account?
  Thanks a lot
  My Best Regards

• 

  staff-zinnia · Staff · Apr 13, 2018 at 1:18 pm

  • Copy link

  Good morning –

  We aren’t able to give out any details about the account. Since you purchased a custom domain there’s a good chance that you’ll be able to recover the account with that payment information.

  The account recovery form is what we need from you to grant access at this point:

  https://wordpress.com/wp-login.php?action=recovery