Problem with Password Recovery

  • Unknown's avatar

    Hi there,
    I manage another wordpress site (thealphasociety.com) I was recently asked to make some changes to this website after a couple of year of inactivity. When I attempted to reset the username, the email I entered for recover was rejected. I am sure that this email is the administrator email I used to create the WP site. To verify this I check the phpMyAdmin database in my CPanel. Sure enough, the email associated with the Administrator username was the same one I had entered for password recovery. My question now is, if the WP Password Recovery system is rejecting that email, what recourses do I have to recover that password and access my account?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

    https://en.forums.wordpress.com/topic/7-things-to-know-before-posting-in-wordpresscom-forums?replies=1

    This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/

    The forum at WordPress.ORG is not connected to WordPress.COM so you will need to open an account at .ORG if you do not already have one. You may use the same email at WordPress.ORG as you do at WordPress.COM.

    For more on the difference: http://support.wordpress.com/com-vs-org/

    If you are asking for help with a WordPress.COM site then we need a link to that site to give you accurate help.

  • Unknown's avatar

    Thank you for clarifying this

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