Problem with payment.

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  victoriastreetjewels · Member · Nov 21, 2016 at 6:17 am

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  I was informed that there was a problem with my payment that my bank did not honor or questioned the charge. I don’t know what card I used so I don’t know what financial institution to contact. Is there someone I can verbally speak to directly regarding this?

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Nov 21, 2016 at 10:51 am

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  Aloha victoriastreetjewels, WordPress.com does not provide phone support, but you do have several other options.

  I have added the modlook tag so a staff member can assist you with your upgrade.

  Learn more about getting a moderator/staff reply for your questions:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  There is a contact form you can submit your question through:
  https://wordpress.com/help/contact

  If you currently have a WordPress.com plan, live chat available:
  https://en.support.wordpress.com/live-chat/

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  staff-zinnia · Staff · Nov 22, 2016 at 12:59 am

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  Hello – You can find your payment receipts at wordpress.com/me/purchases/billing/ If you click on the transaction you’ll see which card was used.

  You will need to cancel the chargeback through your bank in order to proceed with the payment.