Problem with plugin license key, where do i find mine

  • Unknown's avatar
    jonolesueuryahoocouk · Member ·

    I have had a site built for me with wordpress business package, I was constantly bombarded with requests to buy a license key for two plugins, which i did.
    However, the license keys did not work, as I found out after 2 hours of searching for a reason, that i already have one, and the new one will not load, as i did not need it in the first place, THANKS WORDPRESS!!
    Now I am trying to get a refund through envato for the two i bought, because of the constant reminders i could be disconnected from live updates!!

    I do know that these packages come with my business package, but cant find the page that says they are part of my package.

    It has taken me now over 40 minutes to simply find out how to post this, ended up searching GOOGLE, as its not available here, constantly redirected to other issues, that dont match mine.
    Can somebody please tell me where i can go in wordpress admin to find out what plugin comes with my package please, it shoudn’t really be this difficult, i’m not a moron!! Thanks in advance

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi @jonolesueuryahoocouk, so sorry you’ve had these issues!

    Did you know that since you have a business plan you can reach out to support directly here? Then you can share more details privately, and also get much faster answers:

    Contact

    You can also reach that by clicking the question mark you’ll find in your admin area and on your profile. I’m sorry it wasn’t easier for you to find!

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