Problem with refund

• 

  rebeccastibrany · Member · May 23, 2012 at 6:20 pm

  • Copy link
  • Add topic to favorites

  Apparently you charged me $101 for the upgrade, and refunded me only $96.
  Blog url: http://rebeccastibrany.wordpress.com

• 

  rebeccastibrany · Member · May 23, 2012 at 6:20 pm

  • Copy link

  Also, that was $101 charged for the $99 upgrade. Super confused.

• 

  staff-blorbo · Staff · May 23, 2012 at 6:50 pm

  • Copy link

  We only issued a charge of $99 for the upgrade.

  You should probably contact your credit card provider about this, as the $2 was likely a transaction fee.

• 

  rebeccastibrany · Member · May 23, 2012 at 7:28 pm

  • Copy link

  Still doesn’t explain why I was only refunded $96 though…

• 

  staff-blorbo · Staff · May 23, 2012 at 7:30 pm

  • Copy link

  We did issue a refund of $99. Perhaps your payment provider is also charging a fee for that transaction?

• 

  rebeccastibrany · Member · May 24, 2012 at 12:36 am

  • Copy link

  Turns out it was a conversion thing – USD vs CAD.

  Thanks for the help!

• 

  bryanvillarin · Staff · May 24, 2012 at 12:40 am

  • Copy link

  I’m glad macmanx was able to clear things up. Cheers! :)