Problem with refunding a premium theme Soho

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  stnovkov · Member · Jul 21, 2015 at 11:25 pm

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  Hello,

  I purchased the Soho Theme and the premium account; After a while I decided to cancel them and get a refund. I remember pressing both the buttons “cancel and refund” – for the theme and for the account.

  I already received the refund for the account, but not for the theme.
  And the button is already gone, as I’m past the 30 days refundable period. (By the time I demand the refund I was not – the buttons were active).

  I read that sometimes it takes 2 weeks, but I received the refund for the account.

  Please assist.
  Kind regards

  The blog I need help with is: (visible only to logged in users)

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  richrobinkoff · Member · Jul 22, 2015 at 10:55 am

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  I have tagged this thread to alert an employee since only they can work on premium account activity. Please make sure to subscribe to this topic so you are alerted when you have a response.

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  rachelmcr · Member · Jul 22, 2015 at 2:50 pm

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  Hi there,

  I just sent you an email about that Soho theme purchase. You’re welcome to reply directly to that email with any questions, or let me know here if you don’t receive that email from me. :)

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  richrobinkoff · Member · Jul 22, 2015 at 2:57 pm

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  Thanks Rachel.