Problem with setting header image for website

  • Unknown's avatar
    missgiuliaricci · Member ·

    I’m trying to log in to the section where I customize the header image for my entire website and I am unable to. Please help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    assadaboultaif · Member ·

    Hi there!

    To get started, open the Customizer. Just click on My Sites in the admin bar and then click Customize in the sidebar.

    There, look for the Header Image section. (If you do not see this section, this means that your current theme does not support the use of a custom image header.) Here, you may choose between your own images—if you have recently uploaded any—and a selection of suggested images for your current theme if it has any.

    Once you’ve chosen an image, you can crop it to your liking, or you may skip this step if the size of the image fits your theme’s dimensions.

    Hit the Save button at the bottom right to apply changes.

    Hope this helps!

  • Unknown's avatar
    timethief · Member ·

    @alexandriajaye
    princessgiulia.com is a wordpress.ORG software install on paid hosting, hosted by Unified Layer, not by wordpress.COM
    Name Servers:
    ns2.bluehost.com
    ns1.bluehost.com

    That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    wordpress.org support
    The wordpress.ORG support forum is at     http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

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