Problem with site URLs

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  markwilliam2 · Member · Apr 5, 2020 at 11:29 am

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  Hello.

  I hope someone can help with this problem.

  The URLs of my site (https://portugaltravelguide.com) are being extended with code-like extensions like #.Xom_tC-ZP_Q, #.XonAkS-ZP_Q, #.XonAxS-ZP_Q, etc.

  What are they and how can I get rid of them?

  Thank you and best regards,

  Mark

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  staff-mckluskey · Staff · Apr 6, 2020 at 9:12 am

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  Hi Mark,

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.