Problem with subscription emails

roberttostevin · Member · Oct 10, 2012 at 9:52 pm
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Hi

I know that there were problems recently with subscription emails not being sent out. However I never experienced that problem until now. I updated to the latest version of Jetpack and now none of my subscribers are receiving emails.

Rob
Blog url: http://tostevin.net/

The blog I need help with is: (visible only to logged in users)
staff-blorbo · Staff · Oct 10, 2012 at 10:01 pm
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I don’t see any subscriptions for that blog under your roberttostevin account.

Are you subscribed via a different WordPress.com account or email address? If so, what is it?
roberttostevin · Member · Oct 10, 2012 at 10:24 pm
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I have about 3 subscribers for Tostevin.net

Also for guernseydonkey.com.

The latter is what I’m more concerned about as its a community magazine site

Thanks

Rob
staff-blorbo · Staff · Oct 10, 2012 at 10:26 pm
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Ok, but would you please tell us which username or email address you’re subscribed with?
roberttostevin · Member · Oct 10, 2012 at 10:31 pm
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I’ve subscribed under (email visible only to moderators and staff)

I also know that 1 other subscriber (email visible only to moderators and staff) is not receiving them.

I suspect that all the others won’t be receiving them either.

Is the problem on my site or the jet pack site ?

Thanks

Rob
staff-blorbo · Staff · Oct 10, 2012 at 10:36 pm
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Would you please tell us which version of Jetpack you’re running?
roberttostevin · Member · Oct 10, 2012 at 10:44 pm
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It’s 1.8.2
staff-blorbo · Staff · Oct 10, 2012 at 10:48 pm
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Ok, that should work.

Would you please check your email’s spam folder?

Also, did you miss the previous post too, or was this latest post the first problem?
roberttostevin · Member · Oct 10, 2012 at 10:54 pm
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These subscriptions have been in place for some time now and have always been sent ok

The last two scheduled posts have failed to go out
One last Friday and the other yesterday (Tuesday) . Neither of the 2 accounts mentioned earlier have received them

As I said there was no problem until I upgraded to the latest version of JetPack

Rob
staff-blorbo · Staff · Oct 10, 2012 at 11:00 pm
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Ok, would you be able to check to see if a manually published (not scheduled) post works properly?
roberttostevin · Member · Oct 10, 2012 at 11:15 pm
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Tried a manual immediate post and that has failed as well
staff-blorbo · Staff · Oct 10, 2012 at 11:54 pm
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Ok, on which blog did you try that with?
roberttostevin · Member · Oct 11, 2012 at 6:25 am
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It was on Tostevin.net
staff-blorbo · Staff · Oct 11, 2012 at 5:14 pm
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Ok, and there is nothing in your spam folder? (just to be sure)
roberttostevin · Member · Oct 11, 2012 at 5:21 pm
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No nothing in the spam folder

Both sites have stopped sending since I upgraded them both to the latest JetPack

Rob
bryanvillarin · Staff · Oct 11, 2012 at 7:22 pm
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Hi Rob,

Thanks for confirming. I’m assuming this is the post you just published, and you’re subscribed with a tostevin.net email address, correct?
roberttostevin · Member · Oct 11, 2012 at 9:09 pm
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That was a scheduled post that failed to be sent out to subscribers

The manual post that I did a “publish now” with has since been deleted but not before I confirmed that no subscriber emails were sent ( I left it for approx 15 mins before deleting it)

Rob
bryanvillarin · Staff · Oct 12, 2012 at 7:34 pm
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Okay. One more thing since you mentioned Tostevin.net: can you let me know which email address you’re subscribed with for that blog?
roberttostevin · Member · Oct 12, 2012 at 10:45 pm
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For Tostevin.net it’s (email visible only to moderators and staff)

For guernseydonkey.com it’s (email visible only to moderators and staff)

Both sites published articles today and neither mailboxes received any notification

Rob
bryanvillarin · Staff · Oct 12, 2012 at 11:07 pm
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Thanks for the details, Rob. We’ll look into this, and while I can’t give a time frame, I’ll be sure to reply here when I have an update.

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