Problem with the synchronisation

  • Unknown's avatar
    b2g4us · Member ·

    Hello dear Support,
    I have a problem with synchronisation between my website http://www.aerosell.de and the app I use it for finance records.
    I accept the product recomendation of this app to use the information from my website but error occurred:

    ‘Error: An error occurred in the request and at the time ware unable to send the customer data.’

    From the app I use it wrote me that they send asking for informaiton but my website not accept this request. The information and all hoocks must be taken from WooCommerce plugin.

    I have try with:
    – add ‘SetEnvIf Authorization ‘(.*)’ HTTP_AUTHORIZATION=$1′ to my .htaccess
    – change to another Themes
    – the site have valid SSL
    – disable the cache plugins.

    Could you please write me whare can be the problem?

    Thank you in advance!

    Kind regards,
    Yodan

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    b2g4us · Member ·

    ` WordPress Environment

    WordPress address (URL): https://mydomainname.de
    Site address (URL): https://mydomainname.de
    WC Version: 8.6.0
    REST API Version: ”✔” 8.6.0
    WC Blocks Version: ”✔” 11.8.0-dev
    Action Scheduler Version: ”✔” 3.7.1
    Log Directory Writable: ”✔”
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ”✔”
    Language: en_US
    External object cache: – Server Environment

    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 130 MB
    PHP Time Limit: 165
    PHP Max Input Vars: 16000
    cURL Version: 7.64.0
    OpenSSL/1.1.1n

    SUHOSIN Installed: –
    MySQL Version: 5.7.42-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database

    WC Database Version: 8.6.0
    WC Database Prefix: mod311_
    Total Database Size: 50.59MB
    Database Data Size: 42.15MB
    Database Index Size: 8.44MB
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    mod311_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    mod311_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    mod311_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    mod311_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    mod311_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB Post Type Counts

    attachment: 951
    custom_css: 1
    ec_woo_ddb_template: 12
    mailpoet_page: 1
    nav_menu_item: 57
    page: 23
    post: 1
    product: 119
    revision: 166
    shop_coupon: 3
    shop_order: 1
    wc_conditional_fee: 1
    wp_global_styles: 1
    wp_template: 3
    yith-wcgpf-template: 1
    zn_layout: 2
    zn_pb_templates: 22
    znpb_template_mngr: 6 Security

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔ Active Plugins (17)

    Change wp-admin login: by wpexpertsio – 1.1.8
    Facebook for WooCommerce: by Facebook – 3.1.10
    Flexible Shipping: by Octolize – 4.24.10
    GDPR Cookie Compliance: by Moove Agency – 4.13.1
    Google Listings and Ads: by WooCommerce – 2.5.17
    Site Kit by Google: by Google – 1.120.0
    Jetpack: by Automattic – 13.1.1
    Mailchimp for WooCommerce: by Mailchimp – 3.6
    One Stop Shop for WooCommerce: by vendidero – 1.6.1
    Post Types Order: by Nsp Code – 2.1.8
    Slider Revolution: by ThemePunch – 6.5.4
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    (email visible only to moderators and staff) – 3.3.57

    WooCommerce Stripe Gateway: by WooCommerce – 7.9.3
    WooCommerce Legacy REST API: by WooCommerce – 1.0.1
    WooCommerce Shipping & Tax: by WooCommerce – 2.5.1
    WooCommerce: by Automattic – 8.6.0
    Yoast SEO: by Team Yoast – 22.0 Inactive Plugins (6)

    Akaunting for WooCommerce: by Akaunting – 2.0.2
    Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3.1
    Tidio Chat: by Tidio Ltd. – 6.0.14
    W3 Total Cache: by BoldGrid – 2.6.1
    WooPayments: by Automattic – 7.1.0 (update to version 7.2.0 is available)
    WP 2FA – Two-factor authentication for WordPress: by WP White Security – 2.2.1 Settings

    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
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    rated-1 (rated-1)
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    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to Woo.com: ✔
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages

    Shop base: #913 – /shop-2/
    Cart: #897 – /cart-2/
    Checkout: #896 – /checkout-2/
    My account: #12 – /my-account/
    Terms and conditions: #1059 – /privacy-policy/ Theme

    Name: Kallyas Child Theme
    Version: 4.0.0
    Author URL: http://themeforest.net/user/hogash
    Child Theme: ✔
    Parent Theme Name: Kallyas
    Parent Theme Version: 4.19.5
    Parent Theme Author URL: http://themeforest.net/user/hogash
    WooCommerce Support: ✔ Templates

    Overrides: kallyas/woocommerce/product-searchform.php Admin

    Enabled Features: activity-panels
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    wc-pay-promotion
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    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field

    Daily Cron: ✔ Next scheduled: 2024-02-19 10:47:49 +02:00
    Options: ✔
    Notes: 29
    Onboarding: completed Action Scheduler

    Complete: 1,448
    Oldest: 2024-01-19 12:10:16 +0200
    Newest: 2024-02-19 11:08:57 +0200

    Failed: 50
    Oldest: 2022-05-24 12:24:08 +0300
    Newest: 2024-02-16 14:38:44 +0200

    Pending: 8
    Oldest: 2024-02-20 00:04:06 +0200
    Newest: 2024-02-20 10:34:00 +0200 Status report information

    Generated at: 2024-02-19 11:38:23 +02:00
    `

  • Unknown's avatar
    aisajib · Member ·

    Hi there! 

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

    Thanks!

  • Unknown's avatar
    konradambokile · Member ·

    Really! the site was customized and hosted locally. And in order to be helped you need to host your site in WordPress.com

  • The topic ‘Problem with the synchronisation’ is closed to new replies.