Problem with the synchronisation

  • Unknown's avatar

    Hello dear Support,
    I have a problem with synchronisation between my website http://www.aerosell.de and the app I use it for finance records.
    I accept the product recomendation of this app to use the information from my website but error occurred:

    ‘Error: An error occurred in the request and at the time ware unable to send the customer data.’

    From the app I use it wrote me that they send asking for informaiton but my website not accept this request. The information and all hoocks must be taken from WooCommerce plugin.

    I have try with:
    – add ‘SetEnvIf Authorization ‘(.*)’ HTTP_AUTHORIZATION=$1′ to my .htaccess
    – change to another Themes
    – the site have valid SSL
    – disable the cache plugins.

    Could you please write me whare can be the problem?

    Thank you in advance!

    Kind regards,
    Yodan

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar

    ` WordPress Environment

    WordPress address (URL): https://mydomainname.de
    Site address (URL): https://mydomainname.de
    WC Version: 8.6.0
    REST API Version: ”✔” 8.6.0
    WC Blocks Version: ”✔” 11.8.0-dev
    Action Scheduler Version: ”✔” 3.7.1
    Log Directory Writable: ”✔”
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ”✔”
    Language: en_US
    External object cache: – Server Environment

    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 130 MB
    PHP Time Limit: 165
    PHP Max Input Vars: 16000
    cURL Version: 7.64.0
    OpenSSL/1.1.1n

    SUHOSIN Installed: –
    MySQL Version: 5.7.42-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database

    WC Database Version: 8.6.0
    WC Database Prefix: mod311_
    Total Database Size: 50.59MB
    Database Data Size: 42.15MB
    Database Index Size: 8.44MB
    mod311_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    mod311_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    mod311_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    mod311_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_actionscheduler_actions: Data: 1.50MB + Index: 0.86MB + Engine InnoDB
    mod311_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_actionscheduler_logs: Data: 0.36MB + Index: 0.30MB + Engine InnoDB
    mod311_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    mod311_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_gla_budget_recommendations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
    mod311_gla_merchant_issues: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
    mod311_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    mod311_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    mod311_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    mod311_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    mod311_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    mod311_mailpoet_scheduled_tasks: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    mod311_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    mod311_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    mod311_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    mod311_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    mod311_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    mod311_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_options: Data: 13.02MB + Index: 2.14MB + Engine InnoDB
    mod311_postmeta: Data: 16.25MB + Index: 1.89MB + Engine InnoDB
    mod311_posts: Data: 2.44MB + Index: 0.27MB + Engine InnoDB
    mod311_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    mod311_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_revslider_sliders: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
    mod311_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_revslider_slides: Data: 1.09MB + Index: 0.02MB + Engine InnoDB
    mod311_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    mod311_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_usermeta: Data: 0.17MB + Index: 0.03MB + Engine InnoDB
    mod311_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    mod311_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    mod311_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    mod311_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    mod311_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    mod311_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mod311_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_yoast_indexable: Data: 1.08MB + Index: 0.09MB + Engine InnoDB
    mod311_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    mod311_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mod311_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mod311_yoast_prominent_words: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    mod311_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB Post Type Counts

    attachment: 951
    custom_css: 1
    ec_woo_ddb_template: 12
    mailpoet_page: 1
    nav_menu_item: 57
    page: 23
    post: 1
    product: 119
    revision: 166
    shop_coupon: 3
    shop_order: 1
    wc_conditional_fee: 1
    wp_global_styles: 1
    wp_template: 3
    yith-wcgpf-template: 1
    zn_layout: 2
    zn_pb_templates: 22
    znpb_template_mngr: 6 Security

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔ Active Plugins (17)

    Change wp-admin login: by wpexpertsio – 1.1.8
    Facebook for WooCommerce: by Facebook – 3.1.10
    Flexible Shipping: by Octolize – 4.24.10
    GDPR Cookie Compliance: by Moove Agency – 4.13.1
    Google Listings and Ads: by WooCommerce – 2.5.17
    Site Kit by Google: by Google – 1.120.0
    Jetpack: by Automattic – 13.1.1
    Mailchimp for WooCommerce: by Mailchimp – 3.6
    One Stop Shop for WooCommerce: by vendidero – 1.6.1
    Post Types Order: by Nsp Code – 2.1.8
    Slider Revolution: by ThemePunch – 6.5.4
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    (email visible only to moderators and staff) – 3.3.57

    WooCommerce Stripe Gateway: by WooCommerce – 7.9.3
    WooCommerce Legacy REST API: by WooCommerce – 1.0.1
    WooCommerce Shipping & Tax: by WooCommerce – 2.5.1
    WooCommerce: by Automattic – 8.6.0
    Yoast SEO: by Team Yoast – 22.0 Inactive Plugins (6)

    Akaunting for WooCommerce: by Akaunting – 2.0.2
    Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3.1
    Tidio Chat: by Tidio Ltd. – 6.0.14
    W3 Total Cache: by BoldGrid – 2.6.1
    WooPayments: by Automattic – 7.1.0 (update to version 7.2.0 is available)
    WP 2FA – Two-factor authentication for WordPress: by WP White Security – 2.2.1 Settings

    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to Woo.com: ✔
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages

    Shop base: #913 – /shop-2/
    Cart: #897 – /cart-2/
    Checkout: #896 – /checkout-2/
    My account: #12 – /my-account/
    Terms and conditions: #1059 – /privacy-policy/ Theme

    Name: Kallyas Child Theme
    Version: 4.0.0
    Author URL: http://themeforest.net/user/hogash
    Child Theme: ✔
    Parent Theme Name: Kallyas
    Parent Theme Version: 4.19.5
    Parent Theme Author URL: http://themeforest.net/user/hogash
    WooCommerce Support: ✔ Templates

    Overrides: kallyas/woocommerce/product-searchform.php Admin

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field

    Daily Cron: ✔ Next scheduled: 2024-02-19 10:47:49 +02:00
    Options: ✔
    Notes: 29
    Onboarding: completed Action Scheduler

    Complete: 1,448
    Oldest: 2024-01-19 12:10:16 +0200
    Newest: 2024-02-19 11:08:57 +0200

    Failed: 50
    Oldest: 2022-05-24 12:24:08 +0300
    Newest: 2024-02-16 14:38:44 +0200

    Pending: 8
    Oldest: 2024-02-20 00:04:06 +0200
    Newest: 2024-02-20 10:34:00 +0200 Status report information

    Generated at: 2024-02-19 11:38:23 +02:00
    `

  • Unknown's avatar

    Hi there! 

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

    Thanks!

  • Unknown's avatar

    Really! the site was customized and hosted locally. And in order to be helped you need to host your site in WordPress.com

  • The topic ‘Problem with the synchronisation’ is closed to new replies.