problem with WooCommerce Amazon Pay – site crashed, cannot access admin

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  equestrianclubshop · Member · Oct 11, 2022 at 9:14 pm

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  Please help access admin panel, the owner cannot log in at all
  There’s a message ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’ when attempting to access admin
  The emails simply say to visit https://eqclubshop.com/ and admin login and check for issues. I get the same critical error message each time

  Correct account: Unknown

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  staff-totoro · Staff · Oct 11, 2022 at 10:28 pm

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  Hi there,

  We can’t help directly because we don’t host your site eqclubshop.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform (sometimes called “WordPress.org”) which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!