Probléme de connexion au blog wordpress

  • Unknown's avatar
    veroniqueletouquet · Member ·

    Bonjour j’ai un problème avec mon site wordpress , lorsque je veux me connecter, mon mot de passe et mon nom d’utilisateur disparait.

    Impossible de me connecter… Lorsque je fais oublier le mot de passe, un message d’erreur est noté :
    “Impossible d’enregistrer la clé de mise à zéro du mot de passe dans la base de données.”

    Merci d’avance de votre aide

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums.

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article.

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team (as well as automated backups, updates, and security protection) and we could likely get this sorted out for you.

    https://wordpress.com/pricing/

    We have a guide to help move your site to WordPress.com here and our support team can also assist:

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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