problème d’envoi des emails aux clients

  • Unknown's avatar
    relevestudio974 · Member ·

    Bonjour,
    depuis plusieurs jours mon site n’envoie plus les emails de confirmations de commande, ni de reinitialisation de mot de passe .
    cela est arrivé après un pic de commandes
    je suis sur Gmail pro

    je n’ai pas de réponse du support, j’envoie toutes les commandes manuellement et je ne sais pas comment faire , est ce que quelqu’un saurai comment débloquer cela?

    merci d’avance
    Eve-Nora

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  • aleone89 · Staff ·

    Hey there,

    I’m going to run your responses through Google Translate and respond in English if that’s ok? But feel free to communicate in your own language if you feel more comfortable.

    for several days my site no longer sends order confirmation emails or password resets.
    this happened after a spike in orders
    I’m on Gmail pro

    I have no response from support, I send all the commands manually and I don’t know how to do it, does anyone know how to unlock this?

    Thanks for reaching out, ok, so to check – are these emails that your customers should be receiving or emails that you’re expecting as a store owner?

    Many thanks in advance.

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