Probleme réception email Gandi

  • Unknown's avatar

    Bonjour,

    J’ai créé mon site web, et depuis je ne reçois plus aucun mail de mon adresse mail pro gandi.
    J’ai également créé mon compte wordpress avec cette adresse email pro.
    Donc cela devient très compliqué.

    J’ai tenté d’ajouter des DNS comme j’ai vu sur internet. Mais cel an’a rien changé.

    Je ne sais plus quoi faire

    CNAME
    *
    Géré par WordPress.com
    A
    @
    Géré par WordPress.com
    TXT
    @
    v=spf1 include:_mailcust.gandi.net ?all
    MX
    gandi
    fb.mail.gandi.net avec priorité 50
    MX
    gandi
    spool.mail.gandi.net avec priorité 10
    TXT
    _domainconnect
    public-api.wordpress.com/rest/v1.3/domain-connect

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    We can’t help you as your site isn’t running on the wordpress.com platform. best solution is to contact Gandi support

  • Unknown's avatar

    Hi, my website is running by wordpress,
    my email is running by gandi

  • Hi there!

    I can see that you’ve added MX records to your domain, so the email should work correctly. However, if it’s not, it’s best to reach out to Gandi to learn what exact MX records you should use.

    For any doubts on how to use those records, remember that you can contact us via https://wordpress.com/help/contact.

  • Unknown's avatar

    Yes I did it yesterday evening, should it take longer to work?
    THank you so much

  • Hi @cyrielle846d3d5c1b,

    It sometimes can take up to 72-hours for domain changes to propagate worldwide. To learn more about what this means, please follow this link: https://www.whatsmydns.net/#MX/dodolespetits.com

    Looking at Upgrades → Domains, I see that you have the MX records in place. I suggest reaching out to Gandi if you continue to encounter any further issues.

    I hope that helps and please reach out again if you have any further questions.

  • Unknown's avatar

    Thank you to both of you !
    Ok I’ll wait …

  • Unknown's avatar

    Hi,

    Gandi replied that the DNS should be visible now, and they don’t see it:

    “Malheureusement, nous ne voyons pas toujours nos enregistrements MX dans votre domaine dodolespetits.com via :
    https://toolbox.googleapps.com/apps/dig/#MX/

    Les enregistrements DNS sont fournis pas les serveurs de noms utilisés.

    Comme vous utilisez les serveurs de noms WordPress pour votre domaine, nous vous invitons à contacter leur support pour plus d’informations et d’assistance correcte concernant les enregistrements MX concernés.”

    They say I should reach out to WordPress
    I don’t know what to do any more

  • Hey there, I can see the records you’ve added can be found at gandi.dodolespetits.com as specified, but it seems they want the records for dodolespetits.com instead — that makes more sense to me, too.

    Do you want to try adding it like this?

    – Add a record
    – Select MX
    – For the next part, instead of putting in gandi, leave it blank so it’s your default (dodolespetits.com)
    – add fb.mail.gandi.net in the “handled by” field
    – then 50 for the priority

    Then repeat with the other MX record handled by spool.mail.gandi.net.

    You’ll need to wait a few hours again when that’s done, but I’m guessing that’s the problem. If that works, you can probably delete the other two MX records for gandi.dodolespetits.com.

  • Unknown's avatar

    Thank you for your help !!!
    Just did it!
    Actually I modified it, didn’t create a new one.
    Hope this is ok?

    I hope it will work !!
    Thank you again so so much for trying to help me !!

  • Unknown's avatar

    IT WORKS !!!!!!! Thank you, you are my hero Supernovia!!

  • Modifying it is perfect too. Glad you’ve got this!!

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