Problems

  • Unknown's avatar
    rztykj · Member ·

    It says my site is linked to another WP account. And I have to use an account recovery procedure. I dont even know what that means or how to do it. My original question is they told me I was just a step away from monetizing my site, but again, I do not know how. There seems to be no WP employees to tell me, even though I am paying $300 for a business plan. thank you, Rob

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @ rztykj WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login?
    I can confirm that rwrudnicki.com is registered at WordPress.com but is under a different account and not your @ rztykj login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

    On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    Once you are logged in under the correct account for rwrudnicki.com, please contact us here, and we will be happy to take a closer look, thanks! https://wordpress.com/help/contact

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