Problems accessing my blogs on the iPhone.

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  ornbardur · Member · Apr 11, 2014 at 8:15 pm

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  My blogs do not work right as they did on my iPhone. When I find a blog and click on the eye-ikon at the bottom left of the screen on my iPhone nothing happens but before I would get my blog with photo and sound and everything.

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Apr 14, 2014 at 7:58 pm

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  Hi there,

  Are you visiting your blog in the browser on your phone or through the web app? If you’re doing it through the browser, are you logged in when viewing the site?

  Just a note, currently, you have the mobile theme activated on your site:

  https://ornbardur.wordpress.com/wp-admin/themes.php?page=mobile-options&settings-updated=true

  This replaces your current theme with the default WordPress.com mobile theme as explained here:

  http://en.support.wordpress.com/themes/mobile-themes/

  If you disable the mobile theme, your site should look similar on mobile browsers to how it does on your regular browser.

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  ornbardur · Member · Apr 14, 2014 at 8:23 pm

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  Hi, I am using the web app and it does not work now as it did before.

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  jeremeylduvall · Member · Apr 14, 2014 at 8:53 pm

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  Hi there,

  Can you explain what you mean by “does not work as before”? Are you potentially getting a certificate error as described here?

  https://en.forums.wordpress.com/topic/certificate-errors-in-wordpress-mobile-app?replies=1

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  ornbardur · Member · Apr 14, 2014 at 9:25 pm

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  On my app I see individual blogs and choose one and then it appears not as on the web i.e. with a photo and normal layout. At the bottor right there is an icon of an eye. When selecting it the normal layout used to appear but it does not anymore and therefore I cannot for example choose the player for the audio or see the picture of the person I’m blogging about.

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  ornbardur · Member · Apr 14, 2014 at 9:26 pm

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  Hi, again.

  It is the Preview that does not work.

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  jeremeylduvall · Member · Apr 15, 2014 at 3:36 pm

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  Hi there!

  I disabled the mobile theme on your site. Can you check to see if everything is back to normal now? If not, can you please take a screenshot of the issue and upload it to your Media Library? That will help me to understand and troubleshoot the issue!

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  ornbardur · Member · Apr 15, 2014 at 8:14 pm

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  Hi,
  I have uploaded 3 photos from my iPhone screen to my Media Library:

  1. showing some blogs

  2. one blog selected and then I pushed the eye in the left bottom corner.

  3. Nothing!

  I have the same problem with my iPad.

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  jeremeylduvall · Member · Apr 15, 2014 at 9:05 pm

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  Hi there,

  I apologize for the confusion. I now understand better what you’re referring to. This is a bug with the mobile app that we’re currently looking to resolve. I’ll let you know as soon as this is fixed!

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  jeremeylduvall · Member · Apr 15, 2014 at 10:36 pm

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  Hi!

  We just implemented a fix that should have resolved this error. Can you give it a try and let me know if you’re still experiencing trouble?

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  ornbardur · Member · Apr 16, 2014 at 12:51 pm

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  Unfortunately I’m still experiencing the same trouble.

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  jeremeylduvall · Member · Apr 16, 2014 at 3:52 pm

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  Hi!

  Have you updated to the latest version of the app? If you have and you’re still experiencing trouble, can you try to delete and reinstall the app?

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  ornbardur · Member · Apr 16, 2014 at 5:38 pm

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  Thank you for your effort and good service. It is working properly now!

  Best,
  Örn B

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  jeremeylduvall · Member · Apr 16, 2014 at 9:23 pm

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  Great to hear! Let me know if you run into any additional trouble.

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  ornbardur · Member · Apr 17, 2014 at 11:00 am

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  Thanks, Jeremy!