Problems accessing wp-admin part of site
-
I am unable to access the wp-admin part of my site, such that I can’t access the backend to update my pluggins etc. It is almost as if a piece of malware has been put on the site. Any help and guidance will be very gratefully received.
The blog I need help with is: (visible only to logged in users)
-
Hi there,
I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.
WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.
That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.
If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/
You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/
If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.
-
Hi
Many thanks for the response. This is very helpful.
I am also a little confused as when looking to access the backend of the test site it seems to work ok.
I will certainly investigate migrate across to you guys if it solves the issue that I’m bumping into.
Many thanks
-
The folks over at the WordPress.org community should be able to further help you with that. You can also reach out to your host and see if they can offer any assistance.
As for migrating over to us, I want to point out that such issues can be handled by our support team. We provide support both for the hosting as well as the WordPress software.
- The topic ‘Problems accessing wp-admin part of site’ is closed to new replies.
WordPress.com Forums 