Problems cancelling Premium Plan

  • Unknown's avatar
    mmramirezrubio · Member ·

    Good morning,

    I am enrolled in a premium plan that I’ve been trying to cancel as I do not use the web page (https://mramirezrubio.com/). I have tried to follow instructions but the options that I am supposed to get are not available. The “purchase and billing history” page are just blank. I’ve also tried to use the chat support and the support form but they are blank as well. I’m out of options now and I received the email today that I was charged for the renewal of the premium plan. Anything I can do?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gemmacevans · Member ·

    Hi mmramirezrubio,

    I am enrolled in a premium plan that I’ve been trying to cancel as I do not use the web page

    If you are having trouble cancelling your plan, I can help :)

    Just so you are aware, we don’t recommend cancelling a domain if you want to use it again in the future as there is no guarantee you will be able to get it back.

    If you are happy to go ahead just reply to confirm and I will cancel your plan and domain, then issue a refund.

    Thanks!

  • Unknown's avatar
    mmramirezrubio · Member ·

    Thank you gemmacevans for your reply and letting me know the different considerations. After some though, I think I prefer to cancel the domain and the plan. Let me know if you need further info.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi mmramirezrubio,

    Thanks for confirming. I’ve cancelled and refunded your plan and there is a copy of the refund receipt in your Billing History here:

    https://wordpress.com/me/purchases/billing

    Refunds usually take 7-14 business days to process and show up on your account.

    If you need anything else, just let me know.

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